KYC verification failure is a common issue for many newcomers. Don't panic -- identify the cause and resubmit. Make sure you've already registered on Binance and downloaded the Binance APP, as verification on the APP has a higher success rate.
Common Reasons for Failure
Photo issues
- Blurry photo with illegible text
- Document edges are cut off
- Glare makes information unreadable
- Uploaded a copy of the document instead of a photo of the original
Information mismatch
- Name entered doesn't match the document
- Document has expired
- Wrong country/region selected
Face recognition failure
- Lighting too dark or backlit
- Wearing glasses, hat, or mask
- Face differs too much from the document photo
How to Fix It
- Check the failure reason provided by Binance
- Address the specific issue
- Retake clear photos of your documents
- Complete face recognition in a well-lit environment
- Resubmit the verification application
What If Multiple Attempts Fail
If you fail after multiple tries, contact Binance customer support for assistance. Provide your account information and the specific issue you're encountering, and they'll help resolve it. You can also try using a passport for verification instead.